Get in touch

We're Here to Help.

Choose the channel that works best for you. We respond fast.

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For billing, account, or plugin issues. We reply within 1 business day on paid plans.

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Using the free plugin? Post your question in the official support forum and our team will reply.

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Setup guides, feature walkthroughs, and the REST API reference — answers without the wait.

Common Questions.

What's your support response time?

Paid customers receive email support with a 1 business day response time. Priority support customers typically hear back within a few hours.

Can I get a refund?

Yes. We offer a 14-day money-back guarantee on all paid licenses, no questions asked.

Do you offer pre-sales support?

Absolutely. If you have questions before purchasing, email us and we will help you work out whether SmartMembers fits your setup.

Is there phone support?

We don't offer phone support currently, but email and ticket support are fast and effective for most issues.