Glossary

Membership terms, explained.

The vocabulary of memberships, recurring billing, and retention — defined in plain English, without the jargon loop.

Churn rate

The percentage of members who cancel over a given period.

Rules that decide which members can see a given page, post, or file.

Releasing content on a schedule counted from when a member joined.

The retry-and-remind process that recovers a failed recurring payment.

Members lost to a payment failure rather than a decision to leave.

Total revenue an average member generates before they cancel.

The self-service area where members manage their own plan and billing.

A named tier that defines what a member pays and what they can access.

Normalised monthly income from all active recurring memberships.

The gate shown in place of restricted content, prompting signup or login.

Adjusting a charge for the unused portion of a plan when a member switches.

Charging a member automatically at a fixed interval until they cancel.